Refund & Cancellation Policy

This policy explains when you can cancel a quote request and when you get your money back. It forms part of our Terms & Conditions. Nothing in it takes away any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

1. What you pay for

The R350 fee pays for sourcing, reviewing and delivering a repair quote. It is not a deposit on the repair, and it is not paid to the panel beater. The repair itself is paid for separately, to the panel beater, if you decide to go ahead.

2. Cancelling before work starts: 80% refund

You can cancel your request at any time before we assign it to a panel beater. We will refund 80% of the fee. The remaining 20% covers the cost of receiving, checking and processing your request, and the payment processing costs already incurred.

3. When we cannot quote: full refund

If we cannot deliver a quote, for example because there is no panel beater on our panel near your vehicle or no workshop is able to take the job on, we will cancel the request and refund the full fee. You do not need to ask.

4. After work has started

Once your request has been assigned to a panel beater, work on your quote has begun with your agreement, so the fee can no longer be refunded simply because you have changed your mind. If you cancel before the quote is delivered, email us at contact@pricemyprang.co.za and we will consider a partial refund, taking into account the work already done.

5. After the quote is delivered

The fee is not refundable once your quote has been delivered, whether or not you decide to go ahead with the repair. If the quote is clearly wrong or incomplete because of our mistake, tell us within 7 days and we will correct it at no charge or refund the fee.

6. Repairs are between you and the panel beater

We do not take payment for repairs, so we cannot refund them. Deposits, payment for the repair, workmanship and warranty claims are handled by the panel beater under their own terms. If you are unhappy with a repair, tell us through the rate your repair page and we will take it up with them.

7. How to ask for a refund

To cancel or ask for a refund, email us at contact@pricemyprang.co.za. Please give your quote reference number (it is in the email we sent you) and the reason.

8. How refunds are paid

We respond to refund requests within 5 business days. Approved refunds are paid back through the payment provider you used, to the same card or bank account, within 7 to 10 business days of approval. How quickly the money shows on your statement depends on your bank. We do not refund in cash or to a different account.

9. Contact us

Company

Price my Prang (Pty) Ltd

Registration number

2026/600603/07

Physical address

5 Parthab Road, Durban North, 4051

Email

contact@pricemyprang.co.za

Phone

011 436 9020

Website

https://www.pricemyprang.co.za